FAQ
Ask Charlie first, then we step in.
The AI assistant handles common questions, and premium requests are escalated to a human within 24 hours.
How does support work?
Charlie gathers the basics, then the request is routed to the right person or package.
Can you access systems remotely?
Yes, remote access can be configured for approved support and monitoring jobs.
What about premium enquiries?
Premium enquiries go to Contact CW Hosted and are prioritised for personal response.
Can I use this for multiple domains?
Yes, each domain can have its own cPanel document root with the same shared structure.